Frequently Asked Questions

We offer standard and expedited shipping options across the continental United States. All orders are processed within 24 hours of payment confirmation. Standard shipping typically takes 3-5 business days, while expedited shipping delivers within 1-2 business days. All shipments include tracking information sent to your email.

Every batch of our products undergoes rigorous third-party laboratory testing, including HPLC analysis and mass spectrometry verification. We maintain a minimum purity standard of 98%+ across our entire catalog. Certificates of analysis are available upon request for any product in our inventory.

Due to the nature of our products, we cannot accept returns once a package has been opened. However, if you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

No. All products sold by Ascend Vials are strictly for research and laboratory use only. They are not intended for human consumption, veterinary use, or any form of self-administration. By purchasing our products, you confirm that you will use them solely for legitimate scientific research purposes in accordance with all applicable laws and regulations.

Once your order has been shipped, you will receive an email containing your tracking number and a link to the carrier's tracking page. You can also track your order directly on our website by visiting the Track Order page and entering your order number and email address.

We accept major credit cards (Visa, Mastercard, American Express), as well as cryptocurrency payments including Bitcoin and Ethereum. All transactions are processed through secure, encrypted payment gateways to protect your financial information.

Yes, we offer volume discounts for qualified research institutions and laboratories. Please contact our sales team at support@ascendvials.com with details about your organization and the quantities you require, and we will provide a custom quote.

Most of our peptide products should be stored at -20C in a dry environment away from direct light. Reconstituted solutions should be refrigerated at 2-8C and used within a reasonable timeframe. Specific storage instructions are included with each product. Improper storage may affect compound stability and purity.